Hi Tanuja, I've added chimera-users@cgl.ucsf.edu to this email as they should be able to help you there. Thanks, Cheryl Cheryl Cain cheryl.cain@ucsf.edu Operations Coordinator, Department of Pharmaceutical Chemistry Accreditation Project Coordinator, School of Pharmacy UCSF ________________________________ From: Saswat, Tanuja (NIH/NCI) [F] <tanuja.saswat@nih.gov> Sent: Friday, September 25, 2020 9:56 AM To: chimera@cgl.ucsf.edu <chimera@cgl.ucsf.edu> Cc: Goins, Jerquan (NIH/NCI) [C] <jerquan.goins@nih.gov> Subject: Troubleshooting request for help Hi, I am a researcher at the NIH who uses this software to complete analysis. But as of recently some of the features that I usually use have not been able to access them. Can you guys assist me in finding a resolution. I’ve CC’s my IT support in case there was something above my cresds level. Regards -- Tanuja Saswat, Ph.D. Postdoctoral Research Fellow Laboratory of Dr. Laurie T. Krug HIV and AIDS Malignancy Branch (HAMB) Center for Cancer Research National Cancer Institute tanuja.saswat@nih.gov<mailto:tanuja.saswat@nih.gov> Building 10, Room 4A08 Ph:240-858-3201 NCI Website<https://urldefense.proofpoint.com/v2/url?u=https-3A__ccr.cancer.gov_HIV-2Dand-2DAIDS-2DMalignancy-2DBranch_laurie-2Dt-2Dkrug&d=DwMGaQ&c=iORugZls2LlYyCAZRB3XLg&r=8hCrOHuUXCTifI6p7NlMJaDVQoe-5pO7Wug4sUUCdko&m=Dyov7-qmFCLhag-dl0Sg28TkmbJ79m_lwIktSNyZXec&s=6q0gm0FRe50eHw_4B6cN8pSwIbzUyXqqEcr6y7t8BOs&e=>