On Jul 14, 2021, at 10:17 AM, Alice Chen via Chimera-users <chimera-users@cgl.ucsf.edu> wrote:

Hi Tom,

Please see below the email trail. I had my IT specialist try to install ChimeraX again, and the same thing happened: it ran through the install process (watched the progress bar), and at the very end, the error message attached in screen cap format appeared.

I had already had this software program approved to install from our IT head, so, I'm not sure what to do at this point.

Thanks very much-Alice Kitterman

Alice Y Chen AY Chen Illustration and Design https://www.facebook.com/AYCIAD https://vimeo.com/user13507144/videos www.aliceychen.com

On Thursday, July 8, 2021, 08:35:04 PM EDT, Tom Goddard <goddard@sonic.net> wrote:

Is there an error message when ChimeraX it fails to install?  What step is the installer dialog showing before it fails?

Tom

On Jul 8, 2021, at 10:28 AM, Alice Chen via Chimera-users <chimera-users@cgl.ucsf.edu> wrote:

Hello, 

I'm on a Dell XPS 9500 laptop running Windows v. 10.0.2.1000. When my IT specialist tried to install it, it would run the install program but at the very end the install would fail. We were able to install the old non-X version of Chimera. Is there something we should/can do to check, settings-wise?

Cheers-Alice Kitterman

Alice Y Chen AY Chen Illustration and Design https://www.facebook.com/AYCIAD https://vimeo.com/user13507144/videos www.aliceychen.com

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