Hi Kenward,

No, that number alone isn't enough information.  Does her machine have a Radeon graphics card?  Recent drivers for Radeon cards are buggy and crash Chimera.  If she has a Radeon card, she needs to go to the AMD website and download a newer (if available) or older version of the driver and install it. If she doesn't have a Radeon card, let me know and we'll work from there.

--Eric

Hi Eric,

Wanted to follow up with this--she has an older Radeon card.  New drivers apparently fixed it all.

Thanks so much!

Kenward

Eric Pettersen

UCSF Computer Graphics Lab

On Jan 10, 2022, at 11:06 AM, Kenward Vaughan via Chimera-users <chimera-users@cgl.ucsf.edu> wrote:

Hello all,

As usual I have my students installing Chimera as part of their continuing adventure in organic chemistry, but have one of them reporting an error on attempted startup after installation.  So far I have little information (we haven't started classes yet--next week--but she has sent the error message obtained.  It is apparently on Windows.  I suggested that she try starting from the command line to do the debug run, but this is from a distance at this time and I don't know how savvy she is with such stuff. 

Is there enough information in just the number noted by this message for someone to know what might be happening with her setup? 

Many thanks, and cheers!

Kenward

-- 
In a completely rational society, the best of us would aspire to be 
_teachers_ and the rest of us would have to settle for something less, 
because passing civilization along from one generation to the next 
ought to be the highest honor and the highest responsibility anyone 
could have.     - Lee Iacocca

Any fool can know. The point is to understand. - Albert Einstein

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-- 
In a completely rational society, the best of us would aspire to be 
_teachers_ and the rest of us would have to settle for something less, 
because passing civilization along from one generation to the next 
ought to be the highest honor and the highest responsibility anyone 
could have.     - Lee Iacocca

Any fool can know. The point is to understand. - Albert Einstein