Hi Eric,

thank you for reply and advises!

Today it gives me the same error. And when I try to submit it to the 'Report a Bug' it gives me another error:

gaierror Exception in Tk callback
Function: <bound method BugReportGUI.Submit of <BugReport.BugReportGUI.BugReportGUI object at 0x7f8b9709d250>> (type: <type 'instancemethod'>)
Module: <module 'BugReport.BugReportGUI' from '/opt/UCSF/Chimera64-1.11.2rc/share/BugReport/BugReportGUI.pyc'> (line: 348)
Args: ()
Traceback (innermost last):
File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/site-packages/Pmw/Pmw_1_3_3/lib/PmwBase.py", line 1747, in __call__
    return apply(self.func, args)
File "/opt/UCSF/Chimera64-1.11.2rc/share/BugReport/BugReportGUI.py", line 426, in Submit
    BUG_SELECTOR, fields)
File "/opt/UCSF/Chimera64-1.11.2rc/share/CGLutil/multipart.py", line 29, in post_multipart_formdata
    h.endheaders()
File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/httplib.py", line 1049, in endheaders
    self._send_output(message_body)
File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/httplib.py", line 893, in _send_output
    self.send(msg)
File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/httplib.py", line 855, in send
    self.connect()
File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/httplib.py", line 832, in connect
    self.timeout, self.source_address)
File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/socket.py", line 557, in create_connection
    for res in getaddrinfo(host, port, 0, SOCK_STREAM):
gaierror: [Errno -2] Name or service not known

gaierror: [Errno -2] Name or service not known

File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/socket.py", line 557, in create_connection
    for res in getaddrinfo(host, port, 0, SOCK_STREAM):

See reply log for Python traceback.

Our IT support guy is not aware of what could be wrong..

Thank you,
Julia

Von: Eric Pettersen [pett@cgl.ucsf.edu]
Gesendet: Mittwoch, 2. November 2016 19:41
An: Smirnova, Julia
Cc: chimera-users@cgl.ucsf.edu
Betreff: Re: [Chimera-users] MultiFit is not working

Can you try again? I see MultiFit jobs running on our server as I type this, so perhaps this was some kind of temporary problem, or a connectivity problem between your site and ours. If the problem continues, please use Help->Report A Bug to make a report, which will automatically include a lot of details about the machine you are using and the version of Chimera. Thanks.

—Eric

Eric Pettersen

UCSF Computer Graphics Lab

On Nov 2, 2016, at 5:23 AM, Smirnova, Julia <julia.smirnova@charite.de> wrote:

Dear Chimera-team,

I was trying to use a MultiFit service of Chimera (to fit two models into my cryo density map), and it gives me the following error:

Wrote /tmp/tmp_rSyaW/INSRT_model2.pdb
Wrote /tmp/tmp_rSyaW/1x1n.pdb
Traceback from web service request (connection setup):
Traceback (most recent call last):
File "/opt/UCSF/Chimera64-1.11.2rc/share/WebServices/opal_client.py", line 11, in __init__
    self._setup(serviceName, opalURL, sessionData)
File "/opt/UCSF/Chimera64-1.11.2rc/share/WebServices/opal_client.py", line 52, in _setup
    md = self.sudsClient.service.getAppMetadata()
File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/site-packages/suds_jurko-0.6-py2.7.egg/suds/client.py", line 280, in __getattr__
    port = self.__find(0)
File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/site-packages/suds_jurko-0.6-py2.7.egg/suds/client.py", line 315, in __find
    raise Exception, 'No services defined'
Exception: No services defined

Typically, if you get a TypeError, it's a problem on the remote server
and it should be fixed shortly. If you get a different error or
get TypeError consistently for more than a day, please report the
problem using the Report a Bug... entry in the Help menu. Please
include the traceback printed above as part of the problem description.
Traceback from web application request:
Traceback (most recent call last):
File "/opt/UCSF/Chimera64-1.11.2rc/share/WebServices/appWebService.py", line 48, in _initApp
    self.backend = Backend(service, url)
File "/opt/UCSF/Chimera64-1.11.2rc/share/WebServices/opal_client.py", line 21, in __init__
    raise NonChimeraError("Web service appears "
NonChimeraError: Web service appears to be down. See Reply Log for more details.
Service 'opal:MultiFitWebService' is unavailable. See Reply Log for more details.

Could you please give me a clue what might be a problem.

I do have an internet connection (checked by 'Fletch by ID... ' function)

Thank you for your support,
Julia

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