You don't say which platform this is on.  I'm going to assume it's on Microsoft Windows.  You can get the debug messages by using the Start menu and opening "UCSF Chimera 1.15 / Chimera - Debug".

That said, the typical cause of this problem is an outdated graphics driver.  Please update the system to the latest and greatest version.  This is especially true right now if you have AMD Radeon graphics, but also applies if you have Intel or NVidia graphics.

    Regards,

    Greg

On 11/11/2021 8:58 AM, Cassidy Terrell via Chimera-users wrote:

Hello, 

A student in my course (cced here) is trying to open Chimera 1.15 and this is the error message that appears: 

"chimera exited abnormally; the exit code was -1073741819. Use the --debug command line option for the full error message."

We cannot open the program, which mean we cannot get to the command line. 

Thoughts about how to proceed? We have already removed/uninstalled previous version and re-downloaded new one. The same messages appears each time. 

Best 

Cassidy

--

Cassidy R. Terrell, Ph.D. (she/her/hers)

Assistant Professor, Biochemistry

Center for Learning Innovation | University of Minnesota | Rochester

300 University Square | Rochester, MN 55904  

Always believe something wonderful is about to happen

_______________________________________________
Chimera-users mailing list: Chimera-users@cgl.ucsf.edu
Manage subscription: https://plato.cgl.ucsf.edu/mailman/listinfo/chimera-users