Hi Eric, thank you for reply and advises! Today it gives me the same error. And when I try to submit it to the 'Report a Bug' it gives me another error: gaierror Exception in Tk callback Function: <bound method BugReportGUI.Submit of <BugReport.BugReportGUI.BugReportGUI object at 0x7f8b9709d250>> (type: <type 'instancemethod'>) Module: <module 'BugReport.BugReportGUI' from '/opt/UCSF/Chimera64-1.11.2rc/share/BugReport/BugReportGUI.pyc'> (line: 348) Args: () Traceback (innermost last): File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/site-packages/Pmw/Pmw_1_3_3/lib/PmwBase.py", line 1747, in __call__ return apply(self.func, args) File "/opt/UCSF/Chimera64-1.11.2rc/share/BugReport/BugReportGUI.py", line 426, in Submit BUG_SELECTOR, fields) File "/opt/UCSF/Chimera64-1.11.2rc/share/CGLutil/multipart.py", line 29, in post_multipart_formdata h.endheaders() File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/httplib.py", line 1049, in endheaders self._send_output(message_body) File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/httplib.py", line 893, in _send_output self.send(msg) File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/httplib.py", line 855, in send self.connect() File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/httplib.py", line 832, in connect self.timeout, self.source_address) File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/socket.py", line 557, in create_connection for res in getaddrinfo(host, port, 0, SOCK_STREAM): gaierror: [Errno -2] Name or service not known gaierror: [Errno -2] Name or service not known File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/socket.py", line 557, in create_connection for res in getaddrinfo(host, port, 0, SOCK_STREAM): See reply log for Python traceback. Our IT support guy is not aware of what could be wrong.. Thank you, Julia ________________________________ Von: Eric Pettersen [pett@cgl.ucsf.edu] Gesendet: Mittwoch, 2. November 2016 19:41 An: Smirnova, Julia Cc: chimera-users@cgl.ucsf.edu Betreff: Re: [Chimera-users] MultiFit is not working Can you try again? I see MultiFit jobs running on our server as I type this, so perhaps this was some kind of temporary problem, or a connectivity problem between your site and ours. If the problem continues, please use Help->Report A Bug to make a report, which will automatically include a lot of details about the machine you are using and the version of Chimera. Thanks. —Eric Eric Pettersen UCSF Computer Graphics Lab On Nov 2, 2016, at 5:23 AM, Smirnova, Julia <julia.smirnova@charite.de<mailto:julia.smirnova@charite.de>> wrote: Dear Chimera-team, I was trying to use a MultiFit service of Chimera (to fit two models into my cryo density map), and it gives me the following error: Wrote /tmp/tmp_rSyaW/INSRT_model2.pdb Wrote /tmp/tmp_rSyaW/1x1n.pdb Traceback from web service request (connection setup): Traceback (most recent call last): File "/opt/UCSF/Chimera64-1.11.2rc/share/WebServices/opal_client.py", line 11, in __init__ self._setup(serviceName, opalURL, sessionData) File "/opt/UCSF/Chimera64-1.11.2rc/share/WebServices/opal_client.py", line 52, in _setup md = self.sudsClient.service.getAppMetadata() File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/site-packages/suds_jurko-0.6-py2.7.egg/suds/client.py", line 280, in __getattr__ port = self.__find(0) File "/opt/UCSF/Chimera64-1.11.2rc/lib/python2.7/site-packages/suds_jurko-0.6-py2.7.egg/suds/client.py", line 315, in __find raise Exception, 'No services defined' Exception: No services defined Typically, if you get a TypeError, it's a problem on the remote server and it should be fixed shortly. If you get a different error or get TypeError consistently for more than a day, please report the problem using the Report a Bug... entry in the Help menu. Please include the traceback printed above as part of the problem description. Traceback from web application request: Traceback (most recent call last): File "/opt/UCSF/Chimera64-1.11.2rc/share/WebServices/appWebService.py", line 48, in _initApp self.backend = Backend(service, url) File "/opt/UCSF/Chimera64-1.11.2rc/share/WebServices/opal_client.py", line 21, in __init__ raise NonChimeraError("Web service appears " NonChimeraError: Web service appears to be down. See Reply Log for more details. Service 'opal:MultiFitWebService' is unavailable. See Reply Log for more details. Could you please give me a clue what might be a problem. I do have an internet connection (checked by 'Fletch by ID... ' function) Thank you for your support, Julia _______________________________________________ Chimera-users mailing list: Chimera-users@cgl.ucsf.edu<mailto:Chimera-users@cgl.ucsf.edu> Manage subscription: http://plato.cgl.ucsf.edu/mailman/listinfo/chimera-users