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After installing and opening the UCSF Chimera software, pythonw.exe keeps popping up new windows, causing the software to malfunction. I have tried downloading various versions of the UCSF Chimera software, but after installation, when I double-click to open it, various interfaces keep popping up. At the same time, Microsoft Edge also continuously opens web pages, rendering both the software and the computer unusable. I found that a few years ago, someone in the community had the same experience. How can this be resolved? Most concerning is that, like them, I am also using a Honor laptop.
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Hi, We get a report of this type of behavior about once a year, so it would seem to have something to do with your machine/software since things work fine for 99.9% of users. We have never had it happen on any of our machines, and therefore have not been able to reproduce/fix it (if there is, indeed, anything that Chimera itself could do to fix it). From the description of the behavior, it seems like many or all of Chimera's menu entries are being activated without you doing anything yourself. This would both open many tool windows and also many web pages (showing Chimera help information). I don't know if you have any tech support for your machine, but if you do you could ask them if there is anything that might produce this kind of behavior. --Eric Eric Pettersen UCSF Computer Graphics Lab
On Aug 13, 2024, at 1:03 AM, 2719354821--- via Chimera-users <chimera-users@cgl.ucsf.edu> wrote:
After installing and opening the UCSF Chimera software, pythonw.exe keeps popping up new windows, causing the software to malfunction. I have tried downloading various versions of the UCSF Chimera software, but after installation, when I double-click to open it, various interfaces keep popping up. At the same time, Microsoft Edge also continuously opens web pages, rendering both the software and the computer unusable. I found that a few years ago, someone in the community had the same experience. How can this be resolved? Most concerning is that, like them, I am also using a Honor laptop. _______________________________________________ Chimera-users mailing list -- chimera-users@cgl.ucsf.edu To unsubscribe send an email to chimera-users-leave@cgl.ucsf.edu Archives: https://mail.cgl.ucsf.edu/mailman/archives/list/chimera-users@cgl.ucsf.edu/
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2719354821@qq.com
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Eric Pettersen