Hi Patricia, We'll need more information about your computer to start to figure out what's going wrong. Please run the "dxdiag" program (without the quotes), click on the "Save All Information" button to save the information about your computer into a text file. Then email that text file as an attachment to chimera-bugs@cgl.ucsf.edu with a description of the problem (a copy of your original email will do). Either I or another one of the chimera programmers will look at that information and get back to you. FYI, we only want the information from the System and Display tabs, so you can edit the text file to only have those sections if you wish. HTH, Greg On 09/25/2016 09:40 PM, Patty Tran wrote:

Hello!

I installed two versions of Chimera (Microsoft Windows 64-bit chimera-1.11.2-win64.exe <https://www.cgl.ucsf.edu/chimera/cgi-bin/secure/chimera-get.py?file=win64/chimera-1.11.2-win64.exe> and Microsoft Windows 64-bit chimera-1.11-win64.exe) <https://www.cgl.ucsf.edu/chimera/cgi-bin/secure/chimera-get.py?file=win64/chimera-1.11-win64.exe>

I have only been able to run the program once and that was when I clicked "start program" after installing the 1.11 version.

I have been unable to find the Chimera desktop icons and the program itself in the list of programs. I thought I could find the programs under my C:/Program Files/Chimera but there are no folders.

Could someone provide instruction on how to uninstall the programs and install them so I could find and use the program easily?

Thank you. Patricia

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