Hi Ryan, We can’t tell without seeing the file. In general when you get an error message, if you think it’s a bug, or just want help understanding what’s wrong with your input file, instead of e-mailing this list, use Chimera menu: Help…. Report a Bug and attach the file. Include your e-mail address in the report if you want feedback, and any description of steps needed to reproduce the problem. Thanks, Elaine ----- Elaine C. Meng, Ph.D. UCSF Chimera(X) team Department of Pharmaceutical Chemistry University of California, San Francisco

On Aug 27, 2019, at 11:42 AM, Ryan Harlich <ryanharlich@hotmail.com> wrote:

Hi Chimera,

I am having trouble opening a pdb file. I get the following error:

ValueError: can’t normalize zero length array File \Chimera1.13.1\share\chimera\tkgui.py, line 3030, In showLabelBalloon Objs = self.viewer.pick(event.x, event.y)

All other PDBs are opening so I am not sure why this one won’t open.

Best, Ryan Harlich