On May 23, 2025, at 4:20 PM, Eric Pettersen <pett@cgl.ucsf.edu> wrote:

Hi Andy,

Users can't login to webservices.rbvi.ucsf.edu.  I have located the generated model for your job and emailed it to you directly.

--Eric

Eric Pettersen

UCSF Computer Graphics Lab

On May 23, 2025, at 4:01 PM, Andy Liwang via ChimeraX-users <chimerax-users@cgl.ucsf.edu> wrote:

Dear ChimeraX,

I used “Model Loops” on a large protein and even though ChimeraX indicated “Modeller Webservice: 1 of 1 models generated”, it also gave the following error message:

modeller refine 1:1:all-missing 1/A:1:all-missing numModels 1 fast false adjacentFlexible 1 protocol standard

Webservices job id: RO5U9U0YU7YY6TM5
2025-05-23 15:51:56,220 WARNING Retrying (Retry(total=2, connect=None, read=None, redirect=None, status=None)) after connection broken by 'ConnectTimeoutError(<urllib3.connection.HTTPConnection object at 0x32f0aa350>, 'Connection to webservices.rbvi.ucsf.edu timed out. (connect timeout=None)')': /cxservices/api/v1/chimerax/jobs/RO5U9U0YU7YY6TM5/files

Am I able to retrieve the model from webservices.rbvi.ucsf.edu?

Sincerely yours,

Andy LiWang
Professor of Chemistry & Biochemistry
University of California
Merced, CA 95343

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