Hi Stephen, You can try registering ChimeraX with just an ordinary web browser by going to https://www.rbvi.ucsf.edu/chimerax/cgi-bin/chimerax_registration.py It may be that your organization somehow blocks that URL and that is why ChimeraX cannot register. But if it works from a browser it will give you instructions to save a few lines it prints to a text file and then use the ChimeraX "registration file" command to install it with ChimeraX so it won't ask you again. Tom
On May 7, 2024, at 5:53 PM, Stephen Miller via ChimeraX-users <chimerax-users@cgl.ucsf.edu> wrote:
Hi Elaine,
This error has been happening for a few weeks now, and happened again when I opened the program just now today, so I think it might be something wrong on our side and not bad timing with a glitch on your server.
Anything else reasonable for me to try?
Thank you, -Steve
On Mon, May 6, 2024 at 5:42 PM Elaine Meng <meng@cgl.ucsf.edu <mailto:meng@cgl.ucsf.edu>> wrote:
Hi Stephen, I'm told that somebody was able to register a couple of minutes ago. Best, Elaine
On May 6, 2024, at 4:22 PM, Elaine Meng via ChimeraX-users <chimerax-users@cgl.ucsf.edu <mailto:chimerax-users@cgl.ucsf.edu>> wrote:
Hi Stephen, For questions that don't relate directly to commercial licensing, please use chimerax-users@cgl.ucsf.edu <mailto:chimerax-users@cgl.ucsf.edu> (already CC'd here so you don't need to do it) or chimerax-bugs@cgl.ucsf.edu <mailto:chimerax-bugs@cgl.ucsf.edu> .... I don't know the answer to your question but the people on those lists would be your best bet. See the "contact us" page: <https://rbvi.ucsf.edu/chimerax/docs/contact.html>
If I had to guess, I would say that our server was temporarily down and that as soon as it is up (which may actually be the case), your registration attempt will "take" and you won't be prompted again in the near future. As the dialog says, please try again, although I know it's annoying if the server is still down.
Maybe somebody on our team can respond as to whether it is up now?
In the meanwhile, very sorry for the inconvenience and wasted time filling out the form. Best regards, Elaine ----- Elaine C. Meng, Ph.D. UCSF Chimera(X) team Resource for Biocomputing, Visualization, and Informatics Department of Pharmaceutical Chemistry University of California, San Francisco
From: Stephen Miller <miller.stephen@gene.com <mailto:miller.stephen@gene.com>> Sent: Monday, May 6, 2024 3:14 PM Subject: registration issue
Hello, I use a ChimeraX license through Genentech, and recently had to swap out my computer due to an issue and had to reinstall the program. I've been getting a notification to register but when I submit the information it says the registration ZjQcmQRYFpfptBannerStart This Message Is From an External Sender This message came from outside your organization. ZjQcmQRYFpfptBannerEnd Hello,
I use a ChimeraX license through Genentech, and recently had to swap out my computer due to an issue and had to reinstall the program. I've been getting a notification to register but when I submit the information it says the registration server is unavailable, and then the notification pops up the next time I launch the program.
Is there something I can do to get this done properly? Thank you for any help! -Steve
<Screenshot 2024-05-06 at 3.09.04 PM.png> <Screenshot 2024-05-06 at 3.09.09 PM.png><Screenshot 2024-05-06 at 3.09.26 PM.png>
_______________________________________________ ChimeraX-users mailing list -- chimerax-users@cgl.ucsf.edu <mailto:chimerax-users@cgl.ucsf.edu> To unsubscribe send an email to chimerax-users-leave@cgl.ucsf.edu <mailto:chimerax-users-leave@cgl.ucsf.edu> Archives: https://mail.cgl.ucsf.edu/mailman/archives/list/chimerax-users@cgl.ucsf.edu/
_______________________________________________ ChimeraX-users mailing list -- chimerax-users@cgl.ucsf.edu To unsubscribe send an email to chimerax-users-leave@cgl.ucsf.edu Archives: https://mail.cgl.ucsf.edu/mailman/archives/list/chimerax-users@cgl.ucsf.edu/