Hi Shivam,
This chimerax-users@cgl.ucsf.edu address that you already used is the public forum for asking questions about ChimeraX.

Chimera also has one, chimera-users@cgl.ucsf.edu

These addresses are given on the information page shown with menu Help... Contact Us.

However, if you get a traceback that you think is a bug, it is usually better to use menu Help... Report a Bug (instead of sending e-mail to the addresses mentioned above).  Then on the bug report form, please describe what you did and what happened, include your email address if you would like a response, and attach any data needed to reproduce the problem.

I hope this helps,
Elaine
-----
Elaine C. Meng, Ph.D.                       
UCSF Chimera(X) team
Department of Pharmaceutical Chemistry
University of California, San Francisco

> On Jun 26, 2022, at 5:19 PM, Shivam Gupta <shivam-gupta@pharmafoods.co.jp> wrote:
>
> Hello chimera team,
> Greetings of the day!
>
> I was wondering if we have any official support, user or expert community of chimera and chimeraX where I can get my queries,problems and bugs solved.
>
> Looking forward to your reply.
>
> Thanks
>
> --
> 株式会社ファーマフーズ
> Biomedical Department
> グプタ　シヴァム　Gupta　Shivam
>
> 〒615-8245　京都市西京区御陵大原1-49
> TEL:075-748-9811
> FAX:075-948-9818
> E-mail: shivam-gupta@pharmafoods.co.jp
> URL: http://www.pharmafoods.co.jp/
>