Hi Eric,

It's possible that there are some security settings that Genentech set up that I'm not aware of how it would influence this, but I can use the command line in chimerax to download and open new pdbs. Would it make sense to use the program to download items but not register?

Thanks,
-Steve

On Tue, May 7, 2024 at 6:03 PM Eric Pettersen <pett@cgl.ucsf.edu> wrote:
Hi Stephen,
Does your machine use an HTTP/HTTPS proxy to reach the internet?  If it does, you will have to tell ChimeraX what your proxy server settings are by going to the "Web Access" tab of the ChimeraX preferences and entering the proxy info.

--Eric

Eric Pettersen
UCSF Computer Graphics Lab


On May 7, 2024, at 5:53 PM, Stephen Miller via ChimeraX-users <chimerax-users@cgl.ucsf.edu> wrote:

Hi Elaine,

This error has been happening for a few weeks now, and happened again when I opened the program just now today, so I think it might be something wrong on our side and not bad timing with a glitch on your server. 

Anything else reasonable for me to try?

Thank you,
-Steve

On Mon, May 6, 2024 at 5:42 PM Elaine Meng <meng@cgl.ucsf.edu> wrote:
Hi Stephen,
I'm told that somebody was able to register a couple of minutes ago.
Best,
Elaine


> On May 6, 2024, at 4:22 PM, Elaine Meng via ChimeraX-users <chimerax-users@cgl.ucsf.edu> wrote:
>
> Hi Stephen,
> For questions that don't relate directly to commercial licensing, please use chimerax-users@cgl.ucsf.edu (already CC'd here so you don't need to do it) or chimerax-bugs@cgl.ucsf.edu .... I don't know the answer to your question but the people on those lists would be your best bet.  See the "contact us" page:
> <https://rbvi.ucsf.edu/chimerax/docs/contact.html>
>
> If I had to guess, I would say that our server was temporarily down and that as soon as it is up (which may actually be the case), your registration attempt will "take" and you won't be prompted again in the near future.   As the dialog says, please try again, although I know it's annoying if the server is still down.
>
> Maybe somebody on our team can respond as to whether it is up now?
>
> In the meanwhile, very sorry for the inconvenience and wasted time filling out the form.
> Best regards,
> Elaine
> -----
> Elaine C. Meng, Ph.D.                       
> UCSF Chimera(X) team
> Resource for Biocomputing, Visualization, and Informatics
> Department of Pharmaceutical Chemistry
> University of California, San Francisco
>
>
>> From: Stephen Miller <miller.stephen@gene.com>
>> Sent: Monday, May 6, 2024 3:14 PM
>> Subject: registration issue
>> 
>> Hello,  I use a ChimeraX license through Genentech, and recently had to swap out my computer due to an issue and had to reinstall the program. I've been getting a notification to register but when I submit the information it says the registration
>> ZjQcmQRYFpfptBannerStart
>> This Message Is From an External Sender
>> This message came from outside your organization.
>> ZjQcmQRYFpfptBannerEnd
>> Hello,
>> 
>> I use a ChimeraX license through Genentech, and recently had to swap out my computer due to an issue and had to reinstall the program. I've been getting a notification to register but when I submit the information it says the registration server is unavailable, and then the notification pops up the next time I launch the program.
>> 
>> Is there something I can do to get this done properly? Thank you for any help!
>> -Steve
>> 
>> <Screenshot 2024-05-06 at 3.09.04 PM.png>
>> <Screenshot 2024-05-06 at 3.09.09 PM.png><Screenshot 2024-05-06 at 3.09.26 PM.png>
>
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