Thanks Greg for the tip. We will certainly install the driver 31.0.101.2115. We will keep you informed. Yong From: Greg Couch <gregc@cgl.ucsf.edu> Sent: Thursday, August 29, 2024 4:54 PM To: Lee, Yong Sok (NIH/NIAID) [E] <leeys@mail.nih.gov>; chimerax-users@cgl.ucsf.edu Cc: Burrowes, Richard (NIH/NIAID) [C] <richard.burrowes@nih.gov> Subject: [EXTERNAL] Re: [chimerax-users] CIMERAX 64BIT FOR WIN 10 When there are weird problems running ChimeraX, it is often related to bugs in the graphics driver. In fact, I was able to reproduce your problem with a Windows 10 system with Intel HD Graphics 530 version 26.20.100.7262 from 2019/09/25. The solution was to go to https://downloadcenter.intel.com/, search for Intel HD Graphics 530 drivers, and then install the driver version 31.0.101.2115 from 2022/12/28. You can see what driver you have by running the dxdiag program, and then go to the Display tab. HTH, Greg On 8/29/24 12:05, Lee, Yong Sok (NIH/NIAID) [E] via ChimeraX-users wrote: I AM LOOKING A FOR A 64BIT VERSION OF CHIMERAX FOR WINDOWS 10. TRED DOWLOANDING AND INSTALLING CHIMERAX 1.8 BUT IT WOULD NOT LAUNCH ON MY WINDOWS 10 64 BIT SYSTEM. LET ME KNOW IF YOU HAVE A SOLUTION FOR THIS ISUUE. LOOKING FORWARD TO HEARING FROM YOU. _______________________________________________ ChimeraX-users mailing list -- chimerax-users@cgl.ucsf.edu<mailto:chimerax-users@cgl.ucsf.edu> To unsubscribe send an email to chimerax-users-leave@cgl.ucsf.edu<mailto:chimerax-users-leave@cgl.ucsf.edu> Archives: https://mail.cgl.ucsf.edu/mailman/archives/list/chimerax-users@cgl.ucsf.edu/ CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and are confident the content is safe.