On 21 Mar 2022, at 20:21, Tom Goddard <goddard@sonic.net> wrote:

Hi Fabian,

  If Chimera works and ChimeraX does not it may be that your system graphics driver does not support the more modern OpenGL graphics version (3.3) required by ChimeraX.

  Our UCSF servers are down -- below is a PDF of the ChimeraX troubleshooting page which talks about inadequate graphics drivers.  Maybe starting in debug mode will indicate if that is a problem.

Tom

<troubleshoot.pdf>

On Mar 21, 2022, at 11:14 AM, Fabian Glaser <fabian.glaser@gmail.com> wrote:

Dear Tom,

Thanks a lot for your quick answer. 

Yes, Chimera works, and ChimeraX does not show anything, the link you provided seems to be not available at this moment.

Can we provide you with additional information?

Thanks,

Fabian

--------------------------
Fabian Glaser, PhD

Structural and Computational Biology Unit
The Lorry I. Lokey Center for Life Sciences and Engineering
Technion - Israel Institute of Technology, Haifa, Israel

On 21 Mar 2022, at 20:08, Tom Goddard <goddard@sonic.net> wrote:

Hi Fabian,

Do you mean the ChimeraX window does not appear?  The ChimeraX troubleshooting web page describes how to start in debug mode to get an error message which might indicate the problem

https://www.cgl.ucsf.edu/chimerax/docs/troubleshoot.html#winstart

Have other versions of ChimeraX or Chimera worked on these computers?

Tom

On Mar 21, 2022, at 5:26 AM, Fabian Glaser via ChimeraX-users <chimerax-users@cgl.ucsf.edu> wrote:

Dear Elaine,

When we try to run ChimeraX 1.3 on server 2016 windows on a computer farm (for teaching purposes), nothing happens, despite that the installation worked perfectly well.

Any suggestion what we could do?

Thanks a lot in advance,

Fabian

--------------------------
Fabian Glaser, PhD

Structural and Computational Biology Unit
The Lorry I. Lokey Center for Life Sciences and Engineering
Technion - Israel Institute of Technology, Haifa, Israel

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