Hi Elaine,
Thank you for the email response. I’ll have our IT team reach out to the given contact for software updates.
Best,
Asma
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Asma Rehman, PhD Senior Scientist, Structural Biology- Vaccine Discovery 21 Firstfield Rd O: 240.410.5056
Creating tomorrow’s vaccines today. |
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From: Elaine Meng <meng@cgl.ucsf.edu>
Sent: Tuesday, April 16, 2024 12:09 PM
To: Asma Rehman <ARehman@Novavax.com>
Cc: ChimeraX Users Help <chimerax-users@cgl.ucsf.edu>
Subject: Re: ChimeraX license and download
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Hi Asma,
It is recommended to send ChimeraX questions to
chimerax-users@cgl.ucsf.edu CC'd here, if the questions do not include any information that needs to be private (i.e. do not include your license key or proprietary data). I don't know all technical aspects of the program.
I'm not sure exactly what this error is but the first thing to try is to get a newer version of ChimeraX. As the message says, you are running an extremely old version and probably if you download and use the current version 1.7 this error
message will not appear. However, if it does, then you can ask again, or use the usual bug reporting mechanism (ChimeraX menu Help... Report a Bug).
I hope this helps,
Elaine
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Elaine C. Meng, Ph.D.
UCSF Chimera(X) team
Resource for Biocomputing, Visualization, and Informatics
Department of Pharmaceutical Chemistry
University of California, San Francisco
On Apr 16, 2024, at 8:19 AM, Asma Rehman <ARehman@Novavax.com> wrote:
Hi Elaine,
Good morning,
Hope you’re doing well!
I was reaching out to ask about the following error that I’m seeing on ChimeraX software- Please suggest!
Many thanks,
Asma
