That is a binary bundle that only works with Python 3.9 on Microsoft Windows.   ChimeraX 1.7 uses Python 3.11.   So you would need to use an earlier version of ChimeraX to use that bundle. I'll ask the author if it can be updated.    HTH,    Greg On 4/12/2024 9:05 AM, Casey Eubanks via ChimeraX-users wrote:

Hey guys,

I am trying to download the realsense plugin for Chimerax but I am getting this error on the download page

Can you help me with this?

Thanks,

**

*Casey Eubanks*

Service Desk Specialist

*MOBILE*(205) 617-0581

*time zone *United States, Central Time Zone (CST)**

**

** <https://www.biocryst.com/>

/“Go Fast, Patients are waiting”/

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Fantastic thank you so much!! Thanks, Casey Eubanks Service Desk Specialist MOBILE (205) 617-0581 time zone United States, Central Time Zone (CST) [cid:image001.png@01DA8CE3.49AF9700]<https://www.biocryst.com/> “Go Fast, Patients are waiting” If you need immediate IT support please submit a ticket to ITsupport@biocryst.com<mailto:ITsupport@biocryst.com> From: Tom Goddard <goddard@sonic.net> Sent: Friday, April 12, 2024 1:59 PM To: Casey Eubanks <ceubanks@biocryst.com> Cc: chimerax-users@cgl.ucsf.edu Subject: Re: [chimerax-users] Download issue for Realsense plugin [EXTERNAL] Hi Casey, I put a new version of the ChimeraX RealSense plugin on the Toolshed that is compatible with Python 3.11 and current ChimeraX 1.7. https://link.edgepilot.com/s/f465063d/eIi1eToTOk_DKaQAfBUvjg?u=https://cxtoo... Tom On Apr 12, 2024, at 9:05 AM, Casey Eubanks via ChimeraX-users <chimerax-users@cgl.ucsf.edu<mailto:chimerax-users@cgl.ucsf.edu>> wrote: Hey guys, I am trying to download the realsense plugin for Chimerax but I am getting this error on the download page <image001.png> Can you help me with this? Thanks, Casey Eubanks Service Desk Specialist MOBILE (205) 617-0581 TIME ZONE United States, Central Time Zone (CST) <image002.png><https://link.edgepilot.com/s/f869bfa2/iUY8fgh2m0qrf97MeEo3Bg?u=https://www.b...> “Go Fast, Patients are waiting” If you need immediate IT support please submit a ticket to ITsupport@biocryst.com<mailto:ITsupport@biocryst.com> CONFIDENTIALITY NOTICE This email, including any attachments, may contain confidential or legally privileged information that is intended only for the individual or entity to whom it is addressed. If you are not the intended recipient, please be advised that any dissemination, distribution or copying of this email and any attachment is strictly prohibited. If you have received this email in error, please reply to the sender so that BioCryst Pharmaceuticals, Inc. can take corrective measures and then permanently delete this email and any attachment, including any printed copies. Thank you. _______________________________________________ ChimeraX-users mailing list -- chimerax-users@cgl.ucsf.edu<mailto:chimerax-users@cgl.ucsf.edu> To unsubscribe send an email to chimerax-users-leave@cgl.ucsf.edu<mailto:chimerax-users-leave@cgl.ucsf.edu> Archives: https://link.edgepilot.com/s/2fa09ebb/_eR2oGkYxkmWiFSMbkIrIA?u=https://mail.... Links contained in this email have been replaced. If you click on a link in the email above, the link will be analyzed for known threats. If a known threat is found, you will not be able to proceed to the destination. If suspicious content is detected, you will see a warning. CONFIDENTIALITY NOTICE This email, including any attachments, may contain confidential or legally privileged information that is intended only for the individual or entity to whom it is addressed. If you are not the intended recipient, please be advised that any dissemination, distribution or copying of this email and any attachment is strictly prohibited. If you have received this email in error, please reply to the sender so that BioCryst Pharmaceuticals, Inc. can take corrective measures and then permanently delete this email and any attachment, including any printed copies. Thank you.