Issue with Recurring Update Notifications in ChimeraX
Dear ChimeraX Support Team, I hope this message finds you well. I am writing to ask for help with an ongoing issue I've been having with ChimeraX. Despite having downloaded and installed the most recent version of ChimeraX, I continually receive prompts to update the software each time I launch it. This occurs even though I am certain I am running the latest version. Could you please help me understand why this might be happening, and advise on how to resolve this issue? It would be helpful if you could provide steps or recommendations to ensure that the software recognizes the current version installed on my system. Thank you for your time and assistance. I look forward to your prompt response. Best regards,Ahmed Morsy=========================Ahmed Morsy, Ph.D. Assistant Professor, Department of Stem Cell & Regenerative Biotechnology,Konkuk University, 120 Neungdong-ro, Gwangjin-gu, Seoul 05029, KoreaTel.: 02-450-0498C.P.: +82/10-5299-5844E-mail: ahmed_morsy86@yahoo.com; ahmed@konkuk.ac.kr Orcid id: https://orcid.org/0000-0003-3873-9903 Scopus id: 55258308400 (https://www.scopus.com/authid/detail.uri?authorId=55258308400) Researchgate: https://www.researchgate.net/profile/Ahmed-Abdal-Dayem GoogleScholar: https://scholar.google.co.kr/citations?user=NevFBgMAAAAJ&hl=en
Please use the ChimeraX's Report a Bug dialog that is in the Help menu to report this. It should tell us enough about your setup to try and reproduce this. Thanks, Greg On 5/4/2024 6:08 AM, ahmed morsy via ChimeraX-users wrote:
Dear ChimeraX Support Team,
I hope this message finds you well. I am writing to ask for help with an ongoing issue I've been having with ChimeraX. Despite having downloaded and installed the most recent version of ChimeraX, I continually receive prompts to update the software each time I launch it. This occurs even though I am certain I am running the latest version.
Could you please help me understand why this might be happening, and advise on how to resolve this issue? It would be helpful if you could provide steps or recommendations to ensure that the software recognizes the current version installed on my system.
Thank you for your time and assistance. I look forward to your prompt response.
Best regards, Ahmed Morsy *=========================* Ahmed Morsy, Ph.D.
Assistant Professor, Department of Stem Cell & Regenerative Biotechnology, Konkuk University, 120 Neungdong-ro, Gwangjin-gu, Seoul 05029, Korea Tel.: 02-450-0498 C.P.: +82/10-5299-5844 E-mail: ahmed_morsy86@yahoo.com; ahmed@konkuk.ac.kr <mailto:ahmed@konkuk.ac.kr>
Orcid id: https://orcid.org/0000-0003-3873-9903
Scopus id: 55258308400 (https://www.scopus.com/authid/detail.uri?authorId=55258308400)
Researchgate: https://www.researchgate.net/profile/Ahmed-Abdal-Dayem
GoogleScholar: https://scholar.google.co.kr/citations?user=NevFBgMAAAAJ&hl=en
_______________________________________________ ChimeraX-users mailing list --chimerax-users@cgl.ucsf.edu To unsubscribe send an email tochimerax-users-leave@cgl.ucsf.edu Archives:https://mail.cgl.ucsf.edu/mailman/archives/list/chimerax-users@cgl.ucsf.edu/
Dear Ahmed Morsy, In addition to Greg's previous answer to please use menu: Help... Report a Bug, <https://mail.cgl.ucsf.edu/mailman/archives/list/chimerax-users@cgl.ucsf.edu/...> ...I would add: Are the prompts to update ChimeraX itself or some plugins to ChimeraX? When you download ChimeraX from our website, it doesn't include the third-party plugins that you may have gotten separately, such as from the Toolshed. If the message is to update the plugins from the Toolshed, the dialog should have links to click to update them, and if you do that it should not ask again unless the plugin developers update them again. Maybe you can include a screenshot of the messages as an attachment when you use menu: Help... Report a Bug. I hope this helps, Elaine ----- Elaine C. Meng, Ph.D. UCSF Chimera(X) team Department of Pharmaceutical Chemistry University of California, San Francisco
On May 4, 2024, at 6:08 AM, ahmed morsy via ChimeraX-users <chimerax-users@cgl.ucsf.edu> wrote:
Dear ChimeraX Support Team,
I hope this message finds you well. I am writing to ask for help with an ongoing issue I've been having with ChimeraX. Despite having downloaded and installed the most recent version of ChimeraX, I continually receive prompts to update the software each time I launch it. This occurs even though I am certain I am running the latest version.
Could you please help me understand why this might be happening, and advise on how to resolve this issue? It would be helpful if you could provide steps or recommendations to ensure that the software recognizes the current version installed on my system.
Thank you for your time and assistance. I look forward to your prompt response.
Best regards, Ahmed Morsy
Dear Elaine & Greg, Many thanks for your detailed reply and information. You are just a beautiful team!I already solved the issue.What I did was uninstall the program on my computer, and then I installed chimerax-daily.exe not ChimeraX-1.7.1.exe and it worked well. Again, I appreciate your effort and timely help. Have a nice day! Kindest regards,Ahmed Morsy =========================Ahmed Morsy, Ph.D. Department of Stem Cell & Regenerative Biotechnology, Konkuk University, 120 Neungdong-ro, Gwangjin-gu, Seoul05029, Korea C.P.: +82/10-5299-5844 E-mail: ahmed_morsy86@yahoo.com; ahmed@konkuk.ac.kr Orcidid: https://orcid.org/0000-0003-3873-9903 Scopus id: 55258308400 (https://www.scopus.com/authid/detail.uri?authorId=55258308400) Researchgate: https://www.researchgate.net/profile/Ahmed-Abdal-Dayem GoogleScholar: https://scholar.google.co.kr/citations?user=NevFBgMAAAAJ&hl=en On Tuesday, May 7, 2024 at 04:22:02 AM GMT+9, Elaine Meng <meng@cgl.ucsf.edu> wrote: Dear Ahmed Morsy, In addition to Greg's previous answer to please use menu: Help... Report a Bug, <https://mail.cgl.ucsf.edu/mailman/archives/list/chimerax-users@cgl.ucsf.edu/...> ...I would add: Are the prompts to update ChimeraX itself or some plugins to ChimeraX? When you download ChimeraX from our website, it doesn't include the third-party plugins that you may have gotten separately, such as from the Toolshed. If the message is to update the plugins from the Toolshed, the dialog should have links to click to update them, and if you do that it should not ask again unless the plugin developers update them again. Maybe you can include a screenshot of the messages as an attachment when you use menu: Help... Report a Bug. I hope this helps, Elaine ----- Elaine C. Meng, Ph.D. UCSF Chimera(X) team Department of Pharmaceutical Chemistry University of California, San Francisco
On May 4, 2024, at 6:08 AM, ahmed morsy via ChimeraX-users <chimerax-users@cgl.ucsf.edu> wrote:
Dear ChimeraX Support Team,
I hope this message finds you well. I am writing to ask for help with an ongoing issue I've been having with ChimeraX. Despite having downloaded and installed the most recent version of ChimeraX, I continually receive prompts to update the software each time I launch it. This occurs even though I am certain I am running the latest version.
Could you please help me understand why this might be happening, and advise on how to resolve this issue? It would be helpful if you could provide steps or recommendations to ensure that the software recognizes the current version installed on my system.
Thank you for your time and assistance. I look forward to your prompt response.
Best regards, Ahmed Morsy
participants (3)
-
ahmed morsy -
Elaine Meng -
Greg Couch