Hi Sophie, Are you downloading from this address? https://www.cgl.ucsf.edu/chimerax/download.html On that page, are you trying to download the 1.8 version or the daily build? --Eric Eric Pettersen UCSF Computer Graphics Lab

On Sep 24, 2024, at 10:54 PM, Sophie Scobell via ChimeraX-users <chimerax-users@cgl.ucsf.edu> wrote:

Hi,

I've been trying to download ChimeraX on my personal computer for the past two weeks and keep getting this error message: "Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at root@localhost to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log."

I'm using a Mac and I've tried the MacOS download on both Safari and Chrome with the same issue.

Any advice would be greatly appreciated,

Thank you!

Sophie

_______________________________________________ ChimeraX-users mailing list -- chimerax-users@cgl.ucsf.edu To unsubscribe send an email to chimerax-users-leave@cgl.ucsf.edu Archives: https://mail.cgl.ucsf.edu/mailman/archives/list/chimerax-users@cgl.ucsf.edu/

Hi Sophie, I have no problem downloading 1.8, and no one else seems to be experiencing this problem -- somehow it's affecting only you! Consequently, I am going to open a ticket for this issue in our bug-tracking database so that the back-and-forth of tracking this down is taken off this mailing list. Expect to see mail from the bug-tracking ticket soon. --Eric

On Sep 25, 2024, at 5:53 PM, Sophie Scobell via ChimeraX-users <chimerax-users@cgl.ucsf.edu> wrote:

Hi Eric,

I've been using that website and have been trying to download the 1.8 version

On Thu, Sep 26, 2024 at 2:33 AM Eric Pettersen <pett@cgl.ucsf.edu <mailto:pett@cgl.ucsf.edu>> wrote:

...

Hi Sophie, Are you downloading from this address? https://www.cgl.ucsf.edu/chimerax/download.html On that page, are you trying to download the 1.8 version or the daily build?

--Eric

Eric Pettersen UCSF Computer Graphics Lab

...

On Sep 24, 2024, at 10:54 PM, Sophie Scobell via ChimeraX-users <chimerax-users@cgl.ucsf.edu <mailto:chimerax-users@cgl.ucsf.edu>> wrote:

Hi,

I've been trying to download ChimeraX on my personal computer for the past two weeks and keep getting this error message: "Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at root@localhost to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log."

I'm using a Mac and I've tried the MacOS download on both Safari and Chrome with the same issue.

Any advice would be greatly appreciated,

Thank you!

Sophie

_______________________________________________ ChimeraX-users mailing list -- chimerax-users@cgl.ucsf.edu <mailto:chimerax-users@cgl.ucsf.edu> To unsubscribe send an email to chimerax-users-leave@cgl.ucsf.edu <mailto:chimerax-users-leave@cgl.ucsf.edu> Archives: https://mail.cgl.ucsf.edu/mailman/archives/list/chimerax-users@cgl.ucsf.edu/

_______________________________________________ ChimeraX-users mailing list -- chimerax-users@cgl.ucsf.edu To unsubscribe send an email to chimerax-users-leave@cgl.ucsf.edu Archives: https://mail.cgl.ucsf.edu/mailman/archives/list/chimerax-users@cgl.ucsf.edu/