Dear ChimeraX developers, Thank you for taking the time to read my email. I have a question about downloading ChimeraX and I hope you can help me. When I downloaded the MacOS version of the ChimeraX1.6 on the official website, I found that the download always failed. After trying to switch the browser and the network, it still doesn't work. Perhaps you can help me solve the problem or send me the installation package for the MacOs version of the ChimeraX1.6. I would greatly appreciate it. Looking forward to your reply. Sorry again for the delay in your valuable time. Wishing you a pleasant day. Yours respectfully, Songlu
Hi Songlu, What are the symptoms of this failure? Do you get an error message? --Eric Eric Pettersen UCSF Computer Graphics Lab
On Jul 25, 2023, at 7:56 AM, songlu via ChimeraX-users <chimerax-users@cgl.ucsf.edu> wrote:
Dear ChimeraX developers, Thank you for taking the time to read my email. I have a question about downloading ChimeraX and I hope you can help me. When I downloaded the MacOS version of the ChimeraX1.6 on the official website, I found that the download always failed. After trying to switch the browser and the network, it still doesn't work. Perhaps you can help me solve the problem or send me the installation package for the MacOs version of the ChimeraX1.6. I would greatly appreciate it. Looking forward to your reply. Sorry again for the delay in your valuable time. Wishing you a pleasant day. Yours respectfully, Songlu _______________________________________________ ChimeraX-users mailing list -- chimerax-users@cgl.ucsf.edu To unsubscribe send an email to chimerax-users-leave@cgl.ucsf.edu Archives: https://mail.cgl.ucsf.edu/mailman/archives/list/chimerax-users@cgl.ucsf.edu/
Hi Eric, Thank you for your letter. When I downloaded the software, the download speed was very slow. And when the download was about to end, the webpage displayed the download failure as shown in the picture. I suggest that shouldn't be a device or network issue, as I have tried many times. Songlu At 2023-07-26 05:41:27, "Eric Pettersen" <pett@cgl.ucsf.edu> wrote: Hi Songlu, What are the symptoms of this failure? Do you get an error message? --Eric Eric Pettersen UCSF Computer Graphics Lab On Jul 25, 2023, at 7:56 AM, songlu via ChimeraX-users <chimerax-users@cgl.ucsf.edu> wrote: Dear ChimeraX developers, Thank you for taking the time to read my email. I have a question about downloading ChimeraX and I hope you can help me. When I downloaded the MacOS version of the ChimeraX1.6 on the official website, I found that the download always failed. After trying to switch the browser and the network, it still doesn't work. Perhaps you can help me solve the problem or send me the installation package for the MacOs version of the ChimeraX1.6. I would greatly appreciate it. Looking forward to your reply. Sorry again for the delay in your valuable time. Wishing you a pleasant day. Yours respectfully, Songlu _______________________________________________ ChimeraX-users mailing list -- chimerax-users@cgl.ucsf.edu To unsubscribe send an email to chimerax-users-leave@cgl.ucsf.edu Archives: https://mail.cgl.ucsf.edu/mailman/archives/list/chimerax-users@cgl.ucsf.edu/
Hi Songlu, Your image did not come through. Could you try putting directly in the mail message, instead of as a link? --Eric
On Jul 25, 2023, at 9:11 PM, songlu <songlu_wild@163.com> wrote:
Hi Eric, Thank you for your letter. When I downloaded the software, the download speed was very slow. And when the download was about to end, the webpage displayed the download failure as shown in the picture. I suggest that shouldn't be a device or network issue, as I have tried many times. Songlu
At 2023-07-26 05:41:27, "Eric Pettersen" <pett@cgl.ucsf.edu> wrote: Hi Songlu, What are the symptoms of this failure? Do you get an error message?
--Eric
Eric Pettersen UCSF Computer Graphics Lab
On Jul 25, 2023, at 7:56 AM, songlu via ChimeraX-users <chimerax-users@cgl.ucsf.edu <mailto:chimerax-users@cgl.ucsf.edu>> wrote:
Dear ChimeraX developers, Thank you for taking the time to read my email. I have a question about downloading ChimeraX and I hope you can help me. When I downloaded the MacOS version of the ChimeraX1.6 on the official website, I found that the download always failed. After trying to switch the browser and the network, it still doesn't work. Perhaps you can help me solve the problem or send me the installation package for the MacOs version of the ChimeraX1.6. I would greatly appreciate it. Looking forward to your reply. Sorry again for the delay in your valuable time. Wishing you a pleasant day. Yours respectfully, Songlu _______________________________________________ ChimeraX-users mailing list -- chimerax-users@cgl.ucsf.edu <mailto:chimerax-users@cgl.ucsf.edu> To unsubscribe send an email to chimerax-users-leave@cgl.ucsf.edu <mailto:chimerax-users-leave@cgl.ucsf.edu> Archives: https://mail.cgl.ucsf.edu/mailman/archives/list/chimerax-users@cgl.ucsf.edu/ <https://mail.cgl.ucsf.edu/mailman/archives/list/chimerax-users@cgl.ucsf.edu/>
participants (2)
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Eric Pettersen -
songlu