Hi Józef, The reason ChimeraX does not start on hour Windows computer is given in the middle of this error message: ERROR: ChimeraX requires OpenGL graphics version 3.3. Your computer graphics driver provided version 1.1 Your OpenGL graphics driver is not working. Version 1.1 is from the 1990s and is what Windows gives you when you have no working graphics driver. So the fix will be to install a working graphics driver. When ChimeraX does not get a usable graphics driver it is supposed to still start and present a message explaining this. I am not sure why it crashed in your case. But I see in your error message Windows fatal exception: code 0x80000003 and searching online this says you have misconfigured Windows system files. All the top hits when searching for that error look like scams telling you how to use their special utility to "fix" your system. Be cautious -- I would not suggest running any spacial "cleaner" tools as they are usually malware. Tom

On Jun 14, 2020, at 9:54 AM, Lewandowski, Jozef <J.R.Lewandowski@warwick.ac.uk> wrote:

Hi Tom,

I finally got to run ChimeraX-console with --debug (did not have access to the machine during lockdown) to see why ChimeraX does not start on my system. I am pasting the output below message. Can you give me any pointers on how to make my ChimeraX installation to work. From a cursory look it seems there is a problem with OpenGL implementation. Any tips would be welcome. I had latest Nvidia studio drivers, now I updated to the latest Nvidia gaming drivers and the problem with starting ChimeraX persists.

Thanks, Józef

Starting main interface [15380:7256:0608/122433.144:ERROR:gl_surface_wgl.cc <http://gl_surface_wgl.cc/>(391)] wglCreatePbufferARB not available. [15380:7256:0608/122433.144:ERROR:gl_surface_qt.cpp(200)] Requested OpenGL implementation is not supported. Implementation: 1 Windows fatal exception: code 0x80000003

Thread 0x000010d4 (most recent call first): File "C:\Program Files\ChimeraX 1.0\bin\lib\ssl.py", line 1139 in do_handshake File "C:\Program Files\ChimeraX 1.0\bin\lib\ssl.py", line 870 in _create File "C:\Program Files\ChimeraX 1.0\bin\lib\ssl.py", line 423 in wrap_socket File "C:\Program Files\ChimeraX 1.0\bin\lib\http\client.py", line 1422 in connect File "C:\Program Files\ChimeraX 1.0\bin\lib\http\client.py", line 966 in send File "C:\Program Files\ChimeraX 1.0\bin\lib\http\client.py", line 1026 in _send_output File "C:\Program Files\ChimeraX 1.0\bin\lib\http\client.py", line 1247 in endheaders File "C:\Program Files\ChimeraX 1.0\bin\lib\http\client.py", line 1298 in _send_request File "C:\Program Files\ChimeraX 1.0\bin\lib\http\client.py", line 1252 in request File "C:\Program Files\ChimeraX 1.0\bin\lib\urllib\request.py", line 1319 in do_open File "C:\Program Files\ChimeraX 1.0\bin\lib\urllib\request.py", line 1362 in https_open File "C:\Program Files\ChimeraX 1.0\bin\lib\urllib\request.py", line 503 in _call_chain File "C:\Program Files\ChimeraX 1.0\bin\lib\urllib\request.py", line 543 in _open File "C:\Program Files\ChimeraX 1.0\bin\lib\urllib\request.py", line 525 in open File "C:\Program Files\ChimeraX 1.0\bin\lib\urllib\request.py", line 222 in urlopen File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\chimerax\core\toolshed\available.py", line 37 in load File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\chimerax\core\toolshed\__init__.py", line 444 in reload_available File "C:\Program Files\ChimeraX 1.0\bin\lib\threading.py", line 870 in run File "C:\Program Files\ChimeraX 1.0\bin\lib\threading.py", line 926 in _bootstrap_inner File "C:\Program Files\ChimeraX 1.0\bin\lib\threading.py", line 890 in _bootstrap

Thread 0x00001c4c (most recent call first): File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\chimerax\ui\gui.py", line 879 in _populate_menus File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\chimerax\ui\gui.py", line 458 in __init__ File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\chimerax\ui\gui.py", line 196 in build File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\ChimeraX_main.py", line 617 in init File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\ChimeraX_main.py", line 895 in <module> File "C:\Program Files\ChimeraX 1.0\bin\lib\runpy.py", line 85 in _run_code File "C:\Program Files\ChimeraX 1.0\bin\lib\runpy.py", line 193 in _run_module_as_main ERROR: ChimeraX requires OpenGL graphics version 3.3. Your computer graphics driver provided version 1.1 Try updating your graphics driver. Traceback (most recent call last): File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\chimerax\ui\graphics.py", line 56, in event self._check_opengl() File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\chimerax\ui\graphics.py", line 76, in _check_opengl self._check_for_bad_intel_driver() File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\chimerax\ui\graphics.py", line 86, in _check_for_bad_intel_driver if r.opengl_vendor() == 'Intel': File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\chimerax\graphics\opengl.py", line 980, in opengl_vendor return GL.glGetString(GL.GL_VENDOR).decode('utf-8') File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\OpenGL\platform\baseplatform.py", line 415, in __call__ return self( *args, **named ) File "src\errorchecker.pyx", line 58, in OpenGL_accelerate.errorchecker._ErrorChecker.glCheckError OpenGL.error.GLError: GLError( err = 1282, description = b'invalid operation', baseOperation = glGetString, cArguments = (GL_VENDOR,) ) Windows fatal exception: access violation

Thread 0x000010d4 (most recent call first): File "C:\Program Files\ChimeraX 1.0\bin\lib\ssl.py", line 929 in read File "C:\Program Files\ChimeraX 1.0\bin\lib\ssl.py", line 1071 in recv_into File "C:\Program Files\ChimeraX 1.0\bin\lib\socket.py", line 589 in readinto File "C:\Program Files\ChimeraX 1.0\bin\lib\http\client.py", line 267 in _read_status File "C:\Program Files\ChimeraX 1.0\bin\lib\http\client.py", line 306 in begin File "C:\Program Files\ChimeraX 1.0\bin\lib\http\client.py", line 1344 in getresponse File "C:\Program Files\ChimeraX 1.0\bin\lib\urllib\request.py", line 1322 in do_open File "C:\Program Files\ChimeraX 1.0\bin\lib\urllib\request.py", line 1362 in https_open File "C:\Program Files\ChimeraX 1.0\bin\lib\urllib\request.py", line 503 in _call_chain File "C:\Program Files\ChimeraX 1.0\bin\lib\urllib\request.py", line 543 in _open File "C:\Program Files\ChimeraX 1.0\bin\lib\urllib\request.py", line 525 in open File "C:\Program Files\ChimeraX 1.0\bin\lib\urllib\request.py", line 222 in urlopen File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\chimerax\core\toolshed\available.py", line 37 in load File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\chimerax\core\toolshed\__init__.py", line 444 in reload_available File "C:\Program Files\ChimeraX 1.0\bin\lib\threading.py", line 870 in run File "C:\Program Files\ChimeraX 1.0\bin\lib\threading.py", line 926 in _bootstrap_inner File "C:\Program Files\ChimeraX 1.0\bin\lib\threading.py", line 890 in _bootstrap

Current thread 0x00001c4c (most recent call first): File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\chimerax\ui\gui.py", line 702 in rapid_access_shown File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\chimerax\ui\gui.py", line 203 in build File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\ChimeraX_main.py", line 617 in init File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\ChimeraX_main.py", line 895 in <module> File "C:\Program Files\ChimeraX 1.0\bin\lib\runpy.py", line 85 in _run_code File "C:\Program Files\ChimeraX 1.0\bin\lib\runpy.py", line 193 in _run_module_as_main From: Tom Goddard <goddard@sonic.net> Sent: Thursday, March 12, 2020 9:37 PM To: Lewandowski, Jozef <J.R.Lewandowski@warwick.ac.uk> Cc: chimerax-users@cgl.ucsf.edu <chimerax-users@cgl.ucsf.edu> Subject: Re: [chimerax-users] ChimeraX does not start after installation

Hi Józef,

Try starting ChimeraX from a Windows Command Prompt with the debug option

"c:\Program Files\ChimeraX\bin\ChimeraX-console.exe" --debug

and you will probably get a Python traceback which will give some clue as to what is going wrong. If your graphics driver is not functioning ChimeraX is supposed to show you a window with an error message, but perhaps this has not been tested on Windows.

Tom

...

On Mar 12, 2020, at 3:17 AM, Lewandowski, Jozef <J.R.Lewandowski@warwick.ac.uk <mailto:J.R.Lewandowski@warwick.ac.uk>> wrote:

Hi,

I am trying to get ChimeraX on a Windows 10 installation on a workstation with 4 GPUs (RTX 2080Ti). The program installs just fine but when I start it, it shows the splash screen up to Loading main interface and then quits. I have tried both with the 0.92 release and the daily_build. Any chance you could help with with getting it to work? Browsing archives I learned that this may be down to some incompatibilities with drivers. The onboard graphics is ASPEED Graphics Family with driver version 9.0.10.102 The four Nvidia GeForce RTX2080Ti have driver 26.21.14.4219 installed (I updated to the latest drivers hoping it fixes it - it doesn't). Any ideas or suggestions?

Thanks, Józef _______________________________________________ ChimeraX-users mailing list ChimeraX-users@cgl.ucsf.edu <mailto:ChimeraX-users@cgl.ucsf.edu> Manage subscription: http://www.rbvi.ucsf.edu/mailman/listinfo/chimerax-users <http://www.rbvi.ucsf.edu/mailman/listinfo/chimerax-users>