Alpha fold not responding
Hello, I was using the program to run Alphafold prediction, it’s keep giving me error messages (502): The server encountered a temporary error and could not complete your request. Please try again in 30 seconds. That’s all we know. How to solve this problem? Thanks, JingJing The information contained in this e-mail message may be privileged, confidential, and/or protected from disclosure. This e-mail message may contain protected health information (PHI); dissemination of PHI should comply with applicable federal and state laws. If you are not the intended recipient, or an authorized representative of the intended recipient, any further review, disclosure, use, dissemination, distribution, or copying of this message or any attachment (or the information contained therein) is strictly prohibited. If you think that you have received this e-mail message in error, please notify the sender by return e-mail and delete all references to it and its contents from your systems.
Hi JingJing, I think the message says the main solution is to wait and try again later because it is a temporary error. I just ran an AlphaFold prediction now and it ran without any problem. ChimeraX runs AlphaFold predictions on Google Colab and it sounds like the error is coming from Google Colab. That may depend on where you are in the world since Google has data centers across the world. It is also possible that the error message is from UCSF servers since ChimeraX checks our UCSF server to see if the AlphaFold service is broken (for example, because Google Colab upgraded their environment breaking all AlphaFold runs which happens a few times per year). I don't know without seeing the error message which server is failing. You could use ChimeraX menu Help / Report a Bug... which will send the error message to us and we could give better advice. Tom
On Jun 7, 2024, at 9:48 AM, Cao,JingJing via ChimeraX-users <chimerax-users@cgl.ucsf.edu> wrote:
Hello, I was using the program to run Alphafold prediction, it’s keep giving me error messages (502): The server encountered a temporary error and could not complete your request. Please try again in 30 seconds. That’s all we know.
How to solve this problem?
Thanks, JingJing
The information contained in this e-mail message may be privileged, confidential, and/or protected from disclosure. This e-mail message may contain protected health information (PHI); dissemination of PHI should comply with applicable federal and state laws. If you are not the intended recipient, or an authorized representative of the intended recipient, any further review, disclosure, use, dissemination, distribution, or copying of this message or any attachment (or the information contained therein) is strictly prohibited. If you think that you have received this e-mail message in error, please notify the sender by return e-mail and delete all references to it and its contents from your systems. _______________________________________________ ChimeraX-users mailing list -- chimerax-users@cgl.ucsf.edu <mailto:chimerax-users@cgl.ucsf.edu> To unsubscribe send an email to chimerax-users-leave@cgl.ucsf.edu <mailto:chimerax-users-leave@cgl.ucsf.edu> Archives: https://mail.cgl.ucsf.edu/mailman/archives/list/chimerax-users@cgl.ucsf.edu/
participants (2)
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Cao,JingJing -
Tom Goddard