Hi Tom,Thank you for responding. I can't specifically remember what the error message says, as I have to go to my IT specialist to install any software on this work laptop. It basically runs through the install sequence (the window with the progress bar shows up), and completes the progress (gets to the end of the bar) before the next window informing us that the install has failed appears. I plan to go in next Wed (Jul 14) and re-try installation, and if the same message comes up I'll have her take a screencap. I'm sorry I cannot be more specific. It didn't occur to me to take a pic of the message before. Regards-Alice Alice Y Chen AY Chen Illustration and Design https://www.facebook.com/AYCIAD https://vimeo.com/user13507144/videos www.aliceychen.com On Thursday, July 8, 2021, 08:35:04 PM EDT, Tom Goddard <goddard@sonic.net> wrote: Is there an error message when ChimeraX it fails to install? What step is the installer dialog showing before it fails? Tom On Jul 8, 2021, at 10:28 AM, Alice Chen via Chimera-users <chimera-users@cgl.ucsf.edu> wrote: Hello, I'm on a Dell XPS 9500 laptop running Windows v. 10.0.2.1000. When my IT specialist tried to install it, it would run the install program but at the very end the install would fail. We were able to install the old non-X version of Chimera. Is there something we should/can do to check, settings-wise? Cheers-Alice Kitterman Alice Y Chen AY Chen Illustration and Design https://www.facebook.com/AYCIAD https://vimeo.com/user13507144/videos www.aliceychen.com_______________________________________________ Chimera-users mailing list: Chimera-users@cgl.ucsf.edu Manage subscription: https://plato.cgl.ucsf.edu/mailman/listinfo/chimera-users