"Save Image..." with higher pixel than my screen comes out blank

Hello, I have been fan of "Save Image..." when I am making figures. I have been using the function for some time, and last time I used it was Friday (Feb 9th, 2018). I would take images of 5000x3750 with supersample of 4x4 all the time. However, today, I noticed that the function was not working. When I specify pixel that is above the screen resolution (1920x1080), it would just be blank black image with specified image size. However, if I do not change the Chimera resolution and keep it default (ex. 1024x768), it is properly imaged. I have not had any system change in my computer. The only change is that I am currently using my laptop's screen, whereas before I have been using monitor connected to my laptop via HDMI cable. What could be the reason for this sudden malfunction? Best, Junha.

Hi Jun Ha, The black image is almost surely a graphics driver problem. It is a little strange that it happens with the laptop display and not the external display. But the settings you are using are probably not reasonable. Asking for a 5000 x 3750 pixel image at 4x supersampling makes a 20000 by 15000 pixel image and then bins the pixels down by 4 to get the requested image size. Unless you are printing a poster of this image this is overkill. At 5000x3750 if it is just for screen viewing or printing on a standard letter size piece of paper I would not use any supersample (1x). If you really need these settings then you will need a better graphics driver or better graphics card. Tom
On Feb 11, 2018, at 9:32 PM, Jun Ha Song wrote:
Hello,
I have been fan of "Save Image..." when I am making figures. I have been using the function for some time, and last time I used it was Friday (Feb 9th, 2018). I would take images of 5000x3750 with supersample of 4x4 all the time.
However, today, I noticed that the function was not working. When I specify pixel that is above the screen resolution (1920x1080), it would just be blank black image with specified image size. However, if I do not change the Chimera resolution and keep it default (ex. 1024x768), it is properly imaged.
I have not had any system change in my computer. The only change is that I am currently using my laptop's screen, whereas before I have been using monitor connected to my laptop via HDMI cable.
What could be the reason for this sudden malfunction?
Best, Junha. <UCSF Chimera Save Image.png><Figure01.png>_______________________________________________ Chimera-users mailing list: Chimera-users@cgl.ucsf.edu Manage subscription: http://plato.cgl.ucsf.edu/mailman/listinfo/chimera-users

Tom, It's reassuring to know this is only a graphics driver related problem. I just tried using lower super sample to image, and it worked :) Thank you for your help! On Mon, Feb 12, 2018 at 10:58 AM, Tom Goddard <goddard@sonic.net> wrote:
Hi Jun Ha,
The black image is almost surely a graphics driver problem. It is a little strange that it happens with the laptop display and not the external display. But the settings you are using are probably not reasonable. Asking for a 5000 x 3750 pixel image at 4x supersampling makes a 20000 by 15000 pixel image and then bins the pixels down by 4 to get the requested image size. Unless you are printing a poster of this image this is overkill. At 5000x3750 if it is just for screen viewing or printing on a standard letter size piece of paper I would not use any supersample (1x). If you really need these settings then you will need a better graphics driver or better graphics card.
Tom
On Feb 11, 2018, at 9:32 PM, Jun Ha Song wrote:
Hello,
I have been fan of "Save Image..." when I am making figures. I have been using the function for some time, and last time I used it was Friday (Feb 9th, 2018). I would take images of 5000x3750 with supersample of 4x4 all the time.
However, today, I noticed that the function was not working. When I specify pixel that is above the screen resolution (1920x1080), it would just be blank black image with specified image size. However, if I do not change the Chimera resolution and keep it default (ex. 1024x768), it is properly imaged.
I have not had any system change in my computer. The only change is that I am currently using my laptop's screen, whereas before I have been using monitor connected to my laptop via HDMI cable.
What could be the reason for this sudden malfunction?
Best, Junha. <UCSF Chimera Save Image.png><Figure01.png>______ _________________________________________ Chimera-users mailing list: Chimera-users@cgl.ucsf.edu Manage subscription: http://plato.cgl.ucsf.edu/ mailman/listinfo/chimera-users
participants (2)
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Jun Ha Song
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Tom Goddard