Hey Tom, Ok will do, thanks! Casey Eubanks Service Desk Specialist MOBILE (205) 617-0581 time zone United States, Central Time Zone (CST) [cid:image001.png@01DA9662.E81BFA40]<https://www.biocryst.com/> “Go Fast, Patients are waiting” If you need immediate IT support please submit a ticket to ITsupport@biocryst.com<mailto:ITsupport@biocryst.com> From: Tom Goddard <goddard@sonic.net> Sent: Wednesday, April 24, 2024 4:16 PM To: Casey Eubanks <ceubanks@biocryst.com> Cc: chimerax-users@cgl.ucsf.edu Subject: Re: [chimerax-users] Realsense issues [EXTERNAL] Hi Casey, Press that "Report Bug" on the error dialog and submit a bug report and I will discuss it with you through bug tracking so we don't bother others on the mailing list none of whom are probably interested in this obscure depth sensing camera issue. The first things for you to check is whether your Intel RealSense D435 camera is working by using the Intel RealSense Viewer application https://link.edgepilot.com/s/a56326fd/Nb8QT_GvRE2638X80np6Nw?u=https://githu... Tom On Apr 24, 2024, at 1:56 PM, Casey Eubanks via ChimeraX-users <chimerax-users@cgl.ucsf.edu<mailto:chimerax-users@cgl.ucsf.edu>> wrote: Hey guys, You all helped me a week or so ago getting the Realsense package updated to the new version of chimerax, which I can now download so thats great! But I am now having an issue with running its command “Realsense on” I receive the following errors attached to this email It is having errors processing the trigger and it says it cant resolve the requests. Let me know if I am doing anything wrong or need to make any changes! Thanks, Casey Eubanks Service Desk Specialist MOBILE (205) 617-0581 TIME ZONE United States, Central Time Zone (CST) <image001.png><https://link.edgepilot.com/s/c8072e08/2npUDi3RNEWydJM_llGFLQ?u=https://www.b...> “Go Fast, Patients are waiting” If you need immediate IT support please submit a ticket to ITsupport@biocryst.com<mailto:ITsupport@biocryst.com> CONFIDENTIALITY NOTICE This email, including any attachments, may contain confidential or legally privileged information that is intended only for the individual or entity to whom it is addressed. If you are not the intended recipient, please be advised that any dissemination, distribution or copying of this email and any attachment is strictly prohibited. If you have received this email in error, please reply to the sender so that BioCryst Pharmaceuticals, Inc. can take corrective measures and then permanently delete this email and any attachment, including any printed copies. Thank you. <1000004166.jpg><1000004167.jpg>_______________________________________________ ChimeraX-users mailing list -- chimerax-users@cgl.ucsf.edu<mailto:chimerax-users@cgl.ucsf.edu> To unsubscribe send an email to chimerax-users-leave@cgl.ucsf.edu<mailto:chimerax-users-leave@cgl.ucsf.edu> Archives: https://link.edgepilot.com/s/237b50a6/7ix9kz8Y30GKtq_aP1qoKA?u=https://mail.... Links contained in this email have been replaced. If you click on a link in the email above, the link will be analyzed for known threats. If a known threat is found, you will not be able to proceed to the destination. If suspicious content is detected, you will see a warning. CONFIDENTIALITY NOTICE This email, including any attachments, may contain confidential or legally privileged information that is intended only for the individual or entity to whom it is addressed. If you are not the intended recipient, please be advised that any dissemination, distribution or copying of this email and any attachment is strictly prohibited. If you have received this email in error, please reply to the sender so that BioCryst Pharmaceuticals, Inc. can take corrective measures and then permanently delete this email and any attachment, including any printed copies. Thank you.