Re: ChimeraX license and download
Hi Asma, It is recommended to send ChimeraX questions to chimerax-users@cgl.ucsf.edu CC'd here, if the questions do not include any information that needs to be private (i.e. do not include your license key or proprietary data). I don't know all technical aspects of the program. I'm not sure exactly what this error is but the first thing to try is to get a newer version of ChimeraX. As the message says, you are running an extremely old version and probably if you download and use the current version 1.7 this error message will not appear. However, if it does, then you can ask again, or use the usual bug reporting mechanism (ChimeraX menu Help... Report a Bug). I hope this helps, Elaine ----- Elaine C. Meng, Ph.D. UCSF Chimera(X) team Resource for Biocomputing, Visualization, and Informatics Department of Pharmaceutical Chemistry University of California, San Francisco
On Apr 16, 2024, at 8:19 AM, Asma Rehman <ARehman@Novavax.com> wrote:
Hi Elaine,
Good morning, Hope you’re doing well!
I was reaching out to ask about the following error that I’m seeing on ChimeraX software- Please suggest!
Many thanks, Asma
Hi Elaine, Thank you for the email response. I’ll have our IT team reach out to the given contact for software updates. Best, Asma Asma Rehman, PhD Senior Scientist, Structural Biology- Vaccine Discovery 21 Firstfield Rd Gaithersburg, MD, USA 20878 O: 240.410.5056 arehman@novavax.com<mailto:arehman@novavax.com> [cid:image001.png@01DA9262.17B7E930]<https://twitter.com/Novavax?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5E...> [cid:image002.png@01DA9262.17B7E930] <https://www.linkedin.com/company/novavax/> Creating tomorrow’s vaccines today. [Logo Description automatically generated with medium confidence]<https://www.novavax.com/> From: Elaine Meng <meng@cgl.ucsf.edu> Sent: Tuesday, April 16, 2024 12:09 PM To: Asma Rehman <ARehman@Novavax.com> Cc: ChimeraX Users Help <chimerax-users@cgl.ucsf.edu> Subject: Re: ChimeraX license and download [cid:image004.jpg@01DA9262.17B7E930] Hi Asma,It is recommended to send ChimeraX questions to chimerax-users@cgl.ucsf.edu<mailto:chimerax-users@cgl.ucsf.edu> CC'd here, if the questions do not include any information that needs to be private (i.e. do not include your license key or proprietary data). I don't know all technical aspects of the program.I' Hi Asma, It is recommended to send ChimeraX questions to chimerax-users@cgl.ucsf.edu<mailto:chimerax-users@cgl.ucsf.edu> CC'd here, if the questions do not include any information that needs to be private (i.e. do not include your license key or proprietary data). I don't know all technical aspects of the program. I'm not sure exactly what this error is but the first thing to try is to get a newer version of ChimeraX. As the message says, you are running an extremely old version and probably if you download and use the current version 1.7 this error message will not appear. However, if it does, then you can ask again, or use the usual bug reporting mechanism (ChimeraX menu Help... Report a Bug). I hope this helps, Elaine ----- Elaine C. Meng, Ph.D. UCSF Chimera(X) team Resource for Biocomputing, Visualization, and Informatics Department of Pharmaceutical Chemistry University of California, San Francisco On Apr 16, 2024, at 8:19 AM, Asma Rehman <ARehman@Novavax.com<mailto:ARehman@Novavax.com>> wrote: Hi Elaine, Good morning, Hope you’re doing well! I was reaching out to ask about the following error that I’m seeing on ChimeraX software- Please suggest! Many thanks, Asma [ChimeraX error screen shot.png]
Hi Asma, You do not need to reach out to anybody for software updates. You can simply follow the instructions in the email message that was sent along with your license key. The message has the commercial download URL and the license key, which can be used over and over to get different versions as long as it is not expired. Elaine
On Apr 19, 2024, at 11:01 AM, Asma Rehman via ChimeraX-users <chimerax-users@cgl.ucsf.edu> wrote:
Hi Elaine, Thank you for the email response. I’ll have our IT team reach out to the given contact for software updates. Best, Asma
Asma Rehman, PhD
Senior Scientist, Structural Biology- Vaccine Discovery
21 Firstfield Rd Gaithersburg, MD, USA 20878 O: 240.410.5056 arehman@novavax.com
<image001.png> <image002.png>
Creating tomorrow’s vaccines today. <image003.png>
From: Elaine Meng <meng@cgl.ucsf.edu> Sent: Tuesday, April 16, 2024 12:09 PM To: Asma Rehman <ARehman@Novavax.com> Cc: ChimeraX Users Help <chimerax-users@cgl.ucsf.edu> Subject: Re: ChimeraX license and download
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Hi Asma, It is recommended to send ChimeraX questions to chimerax-users@cgl.ucsf.edu CC'd here, if the questions do not include any information that needs to be private (i.e. do not include your license key or proprietary data). I don't know all technical aspects of the program.
I'm not sure exactly what this error is but the first thing to try is to get a newer version of ChimeraX. As the message says, you are running an extremely old version and probably if you download and use the current version 1.7 this error message will not appear. However, if it does, then you can ask again, or use the usual bug reporting mechanism (ChimeraX menu Help... Report a Bug).
I hope this helps, Elaine ----- Elaine C. Meng, Ph.D. UCSF Chimera(X) team Resource for Biocomputing, Visualization, and Informatics Department of Pharmaceutical Chemistry University of California, San Francisco
On Apr 16, 2024, at 8:19 AM, Asma Rehman <ARehman@Novavax.com> wrote:
Hi Elaine,
Good morning, Hope you’re doing well!
I was reaching out to ask about the following error that I’m seeing on ChimeraX software- Please suggest!
Many thanks, Asma
<image005.png> _______________________________________________ ChimeraX-users mailing list -- chimerax-users@cgl.ucsf.edu To unsubscribe send an email to chimerax-users-leave@cgl.ucsf.edu Archives: https://mail.cgl.ucsf.edu/mailman/archives/list/chimerax-users@cgl.ucsf.edu/
participants (2)
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Asma Rehman -
Elaine Meng