Hi, The website is not loading and if it does there are many missing images. Please let me know when it works because I need my students to download ChimeraX before Thursday morning. Thank you, Jim Jim Burnette, Ph.D. Academic Coordinator University of California, Riverside Office: 101A Rochelle and Allison Campbell Hall 900 University Ave Riverside, CA 92521 Voicemail: 951-827-5157
The problem has probably gone away. We have been seeing daily 1-2 minute outages due to overloading by bots. And you were just unlucky. To confirm that hypothesis, please contact me directly with more information so I can find the issue in our log files. Specifically, I need the IP addresses that are contacted the web site, when the failures happened, and which URLs failed. -- Greg On 11/3/2026 3:27 PM, Jim Burnette via ChimeraX-users wrote:
Hi,
The website is not loading and if it does there are many missing images. Please let me know when it works because I need my students to download ChimeraX before Thursday morning.
Thank you,
Jim
Jim Burnette, Ph.D. Academic Coordinator University of California, Riverside
Office: 101A Rochelle and Allison Campbell Hall
900 University Ave Riverside, CA 92521 Voicemail: 951-827-5157
_______________________________________________ ChimeraX-users mailing list --chimerax-users@cgl.ucsf.edu To unsubscribe send an email tochimerax-users-leave@cgl.ucsf.edu Archives:https://mail.cgl.ucsf.edu/mailman/archives/list/chimerax-users@cgl.ucsf.edu/
Hi Jim, I'm not having any problem accessing the ChimeraX home page right now. Maybe there was some kind of temporary problem with our server or with the network between you and UCSF. Please try again and see what happens. --Eric Eric Pettersen UCSF Computer Graphics Lab
On Nov 3, 2026, at 3:27 PM, Jim Burnette via ChimeraX-users <chimerax-users@cgl.ucsf.edu> wrote:
Hi,
The website is not loading and if it does there are many missing images. Please let me know when it works because I need my students to download ChimeraX before Thursday morning.
Thank you,
Jim
Jim Burnette, Ph.D. Academic Coordinator University of California, Riverside
Office: 101A Rochelle and Allison Campbell Hall
900 University Ave Riverside, CA 92521 Voicemail: 951-827-5157
_______________________________________________ ChimeraX-users mailing list -- chimerax-users@cgl.ucsf.edu To unsubscribe send an email to chimerax-users-leave@cgl.ucsf.edu Archives: https://mail.cgl.ucsf.edu/mailman/archives/list/chimerax-users@cgl.ucsf.edu/
participants (3)
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Eric Pettersen -
Greg Couch -
Jim Burnette